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default33363542820xvt
Participant
June 15, 2024

Remove Background

  • June 15, 2024
  • 3 replies
  • 298 views
The remove background button is not working. I keep getting this message: "Sorry, we awere unable to remove backgroundfrom this image. PLease refreshthe page or try again."

3 replies

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default33363542820xvtAuthor
Participant
June 17, 2024
I am unable to remove background, even with premium version. Please contact me with a resolution: richard.w.suarez@gmail.com
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default33363542820xvtAuthor
Participant
June 17, 2024
I am unable to remove backgrounds
Neelamk
Neelamk
Legend
June 17, 2024

Hi @default33363542820xvt,

We are sorry to hear about the difficulties you faced with the new Adobe Express. Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. Also, it helps us to have a screen recording of the workflow to investigate further.

Thank you,

Neelam

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