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Caity.psd
Community Manager
Caity.psdCommunity Manager
Community Manager
Oct 5, 2023 3:03 PM UTC
Open for Voting

Remove background doesn't work

Trying to remove background on my video. It loads (top right corner of the video on my canvas) after clicking "remove background". The loading stops and then, nothing. Nothing happens at all.
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4 replies

Adobe Employee
Abhi.G @ ADBE
Adobe Employee
Oct 13, 2023 4:08 AM UTC

Hi @lindsaysaninja 

 

If you are willing to share your Express file with me, please DM me.

 

Thanks

Abhi G

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lindsaysaninja
Participant
Oct 12, 2023 10:16 PM UTC

@Abhi.G @ ADBEmy video is 55 seconds long. can't really make it any shorter as I need the full content of the interview. ended up doing the background remove process in Canva and it worked.

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Adobe Employee
Abhi.G @ ADBE
Adobe Employee
Oct 12, 2023 3:44 AM UTC

Hi @Caity.psd, @lindsaysaninja 

 

How long is the video? Do you have better luck with a shorter one?

 

Thanks

Abhi G

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lindsaysaninja
Participant
Oct 11, 2023 8:55 PM UTC

The same thing is happening to me

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