Participant

Remove Background for Video is Greyed Out

Forum|Forum|2 years ago
October 11, 2023
38 replies
9844 views

I have a 1.2 second clip that I am trying to remove the background of and when I upload it on the web app on my laptop (Mac OS 10.15.7, Firefox 123.0 [64-bit]) the Remove Background feature is greyed out. I have tried re-uploading it to no avail. I have tried waiting a few minutes to see if it just needed more time to process to no avail. I closed the project, exited the app, and re-opened the project, but a loading circle appears in the upper right hand project window and remains circling indefinitely. I tried signing in and re-uploading the video on a different browser (Chrome 121.0.6167.139 (Official Build) (x86_64)) and the exact same thing happened. I pay for this service so it is not blocked b a paywall. Please advise.

Show previous replies

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Devin Lester

Participant

I am now having the same problem described. Video (12 seconds, 2000px approx) uploads and processes. Remove background icon becomes available. Once clicked its processes endlessly and doesnt produce a removed background.

This is happening on the website and ios mobile app.

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Marius_Bsch

Participant

Same here. Not working no matter what I try. Video won't even upload anymore, no matter how small the file size.

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aaaandrewdna

Participant

still not working.

Highness

Inspiring

Hello, for some reason starting today, I'm no longer able to the remove background of videos. I was able to do so yesterday, but now it's no longer an option on any browser (I've tried 3 different browsers all updated). However, it is the advertised Feature of Premium Membership. Please let us know if you're removing the Features that we are paying for. Thank you

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Andrew_ __~-€=====8

Participant

Having same issue on the app as well. This is incredibly annoying. Zero communication...

please tell us either way so we can unsubscribe

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sander_9239

Participant

It is working now! Thank you.

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dangerous_0493

Participant

It's working now thanks.

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Abhi.G @ ADBE

Adobe Employee

Hi,

We've deployed a fix for this issue. Could you please try now? Be sure to reload your browser tab if you already have Express open (for mobile, restart the app).

Also note that it is expected that the Remove background button will be temporarily disabled while the video is uploading/processing. The fix addresses the case where the button would remain disabled indefinitely.

Abhi G

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dangerous_0493

Participant

I cannot remove the background from tiktok videos anymore. Was this feature removed by Adobe?

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sander_9239

Participant

When I want to remove the background of an uploaded mp4 file, the remove background button is greyed out. A couple of days ago it was working!

I'm paying for this service and I really need this feature.