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steve24633553u37j
Participant
April 8, 2026

Remove Background Slow

  • April 8, 2026
  • 1 reply
  • 14 views

Im not sure what is going on, but I have the Adobe Express website open in Chrome (tried in others too), and when i bring an image in to remove the background, it simply stalls out. Sometimes it works, sometimes it doesn’t. When it does work, it takes 5 mins to download an image post. im having to clear browser cache every single time, just to get it to work

Like i say, im only struggling with background removal, but for anyone paying for this service, and having similar issues, then its unacceptable. Imagine having a really good load of apps offline, then bringing it all subscription based, and not providing the same level of service.

The background removal tool is one of the best, but the fact that it barely functions means im going to have to look elsewhere if it continues

    1 reply

    steve24633553u37j
    Participant
    April 8, 2026

    And what about those on PC/Mac using a browser??

    Im literally having to clear browser cache and reload the page just to remove a background, or it just gets stuck. Not only that, even when it finally processes, it takes 2 minute just to download.

    This is not the kind of experience anyone deserves if they are paying for a service. 

     

    Tarun Saini
    Community Manager
    Community Manager
    April 8, 2026

    Hi ​@steve24633553u37j,

     

    Welcome to the Adobe Express community! We’re sorry to hear about your experience. Could you please let us know if this is happening with all the files or a specific file? Since when have you been seeing this issue? What is the version of the operating system you are on?

     

    It would be great if you could share a screen recording of the issue so we can assist you better.

     

    Regards,

    Tarun