Participant

Remove object function is not working

Forum|Forum|22 days ago
August 18, 2026
5 replies
54 views

When I use the “remove object” feature, all the results I am given are extremely pixelated. The quality is also radically decreased in the surrounding areas, not just where I choose to remove.

S

sincere_Moonbeamda88

Participant

I've had the same problem for a few weeks now. This operation renders the image unusable, and this happens with all kinds of images without exception.

I uninstalled and then reinstalled the application, but that did not solve the problem.

I'm very worried, how do I solve this?

Rose DV

Community Manager

Hi @sincere_Moonbeamda88 - sorry you've been dealing with this, and I understand the worry. Let's work through it properly so we can figure out what's going on.

Since reinstalling didn't change anything, a few things would really help me narrow it down:

What device and OS are you on (e.g. iPhone/iOS version, Windows, Mac)?
Are you using Express in a web browser or the mobile app? (and which browser, if web)
Does it happen on every image regardless of type, or is it worse on certain ones (larger files, higher resolution, particular formats like PNG vs JPG)?
If you can, a before-and-after screenshot - the original image and the pixelated result after Remove Object - this would show us exactly what's happening

A couple of quick things worth trying in the meantime, in case it's environment-related:

If you're on the web, try the same image in a different browser or an incognito window
Try one image at new.express.adobe.com in a browser vs. the app (if you've been using one or the other), to see if the result differs

Rose

S

sincere_Moonbeamda88

Participant

I only use the application on my up-to-date Android smartphone. I think this applies to both types of image files (jpg and png).

Amitej S

Community Manager

Hi @Celestial_musician5F9B! Thanks for reporting this!

Could you let us know if this happens with every image or only specific images? It would also help to know:

Device and OS version
Whether you're using the Adobe Express web or mobile app
Browser and version, if applicable
Image format and approximate resolution/file size

If possible, please share a before-and-after screenshot or screen recording showing the original image and the result after using Remove Object.

This will help us better understand the quality degradation and investigate further.

Do share the details!

Best!

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