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ERConsulting
ERConsulting
Participant
September 27, 2023

Resizing a page has adverse reaction

  • September 27, 2023
  • 1 reply
  • 115 views
When resizing a page typically the assets would resize with the format of the new size. However the assets do not resize. If you decide to keep them as is and do an export it appears just as designed. If you make any edits - or you leave and come back to that page all of your fonts are distorted. This bug seems to be consistent in my account. Step 1: Create a design Step 2 Duplicate and Resize Step 3: Edit and Export Step 4: Close app or move to another page Step 5: Reopen page - Distorted.
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1 reply

Lyn_D
Lyn_D
Inspiring
September 27, 2023

Hi @ERConsulting,

Thank you for sharing these steps outlining the issue you're experiencing. 

To assist you further, could you please clarify whether you are duplicating the entire project or just a specific page within the project? Additionally, could you provide a walk-through video of the process to help us visually identify any potential glitches?

Once we have a clearer picture of your workflow and the issue you're having trouble with, we'll do our best to provide a solution or escalate the matter to our engineering team for investigation.

 

Your cooperation is much appreciated, and we're here to help resolve this issue.

-Lyn

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