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Imaginerie
Community Expert
Community Expert
June 28, 2025

Safe Zones missing

  • June 28, 2025
  • 2 replies
  • 21767 views

I am flagging it as a bug, but I'm not sure yet.

Social media safe zones don't appear on my projects
see this screenshot.

 

However:
When the feature was announced, the team created a sharable/remixable project so we can test it.
This particular project shows the safe zones (next to the background colour). But the bleed and margins don't show.

 

 

I checked with the progressive app, on the web (Firefox and Edge), as well as on the Ipad and on my Android phone, and it's the same.

In case it matters, I'm on a full CC subscription, in the UK (so not on the new subscriptions system yet)

Is it a bug, or is it something to do with my account?
Thanks!

 

2 replies

Imaginerie
Community Expert
Community Expert
July 3, 2025

With the help of a fellow user, I managed to make it work.
In order to be able to see them, one have to resize the project only choosing "social media and ads", regardless of the fact that the initial project may already be in the right format (I usually create my posts from scratch, using the pre-defined formats, hence they are already in the right format from their creation)

If you don't manually resize using that specific option, they won't show.

 

Honestly I find it an unnecessary (and frankly difficult to justify) step, as -and particularly on desktop - We have ample space to cater for both Safe Zones and Margins

 

Because, of course, once you get the safe zones, the margins disapear! (I would understand that the bleed become useless for a non-print project, but margins? It makes absolutely no sense)

I think this is something that may be worth looking into, as the thinking around the whole steps one have to go through to make it work doesn't seem logical (on a user experience point of view).
I wouldn't have found it by myself!

Thank you!

Tarun Saini
Community Manager
Community Manager
July 2, 2025

Hi Imaginerie,

 

Thanks for reaching out. We're sorry for the delay. To view the margins, try changing the project type from a social media post to something else, like a print or custom size

 

Let us know if that helps.

 

Regards,

Tarun