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Cynthia22451270i681
Participant
June 14, 2024

Saved Images Not Loading

  • June 14, 2024
  • 1 reply
  • 407 views
Images within projects often do not load. It is not my computer speed. This happens on 80%+ items. I can let it sit for several minutes and it never loads. If I download the file, sometimes the image is there but sometimes it is not. This has been an issue since the new version but it was only intermittent at first. Now it is constant.

1 reply

Neelamk
Neelamk
Legend
June 17, 2024

Hi @Cynthia22451270i681,

We are sorry for the difficulties you faced with the new Adobe Express. Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. 

 

Thank you,

Neelam

 


^NK

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