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J
JauntyJaz
Participant
February 9, 2025

Saving & Downloading on the Web

  • February 9, 2025
  • 1 reply
  • 77 views

I have been waiting over an hour for my 17:21 minute video to save so that I can download it. I thought Express was supposed to be quicker than Premier. Is there a way to save the work that I have done? If I leave it to evetually save will the video stay or will it go away after a while of no activity?

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
February 10, 2025

Hi 

@JauntyJaz

,

 

Welcome to the community! We're sorry to hear about this. Are you still encountering this issue? If so, can you try switching the network to see if that helps? Also, did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Let us know how it goes.

 

Regards,

Tarun

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