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Tarun Saini
Community Manager
Community Manager
December 8, 2025

Hi @Sriharsha_Narasimhan0327,

 

We're sorry to hear about the difficulties. Is it happening with all files? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

If that doesn't help, try switching the internet and see if that helps.

 

Regards,

Tarun