Skip to main content
Participant
Aug 22, 2023 12:51 PM UTC
Open for Voting

"Schedule" Button greyed out

Hi there,

when trying to schedule a post, the "schedule" button remains greyed out - what am I doing wrong here?

This topic is closed to new replies. Start a new post to keep the conversation going.

8 replies

David__B
Legend
Sep 29, 2023 7:06 PM UTC

Hi @Dennis258809954cls 

 

You may also want to try disconnecting your IG account and reconnecting it.
https://helpx.adobe.com/express/using/connect-social-media-accounts.html

 

If you continue to face difficulties I'd recommend reaching out to and working with our support directly.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Best,
Dave

Translate
AkinGn
Community Expert
Community Expert
Aug 22, 2023 2:13 PM UTC

Oh ok then, problem is not Schedule specific, I'd check with a test IG account etc, let's see maybe another expert/designer can be helpful.

Translate
Participant
Aug 22, 2023 2:12 PM UTC

Nope, publish now does not work either.

Translate
AkinGn
Community Expert
Community Expert
Aug 22, 2023 2:10 PM UTC

But does the "Publish Now" work? At least that way we can tell the problem is Schedule related not publish, also I'd check with a different IG account (not sure if it's a business IG, as now beta doesn't support creator/personal IG accounts to use the Schedule function)

Translate
Participant
Aug 22, 2023 1:59 PM UTC

Doesn't do the trick either.

When I unselect Instagram enterly, I can schedule a post, however still aiming to do so on Instagram 🙂

Translate
AkinGn
Community Expert
Community Expert
Aug 22, 2023 1:57 PM UTC

Oh I missed that sorry 🙂 I'd check "Publish Now" option to see if it's a schedule specific issue.

Translate
Participant
Aug 22, 2023 1:23 PM UTC

Hey Akin,

thanks. However, I'm only trying to schedule a post - not a reel or story. So wondering what I might be doing wrong.

Translate
AkinGn
Community Expert
Community Expert
Aug 22, 2023 1:22 PM UTC

Hello @Dennis258809954cls, can it be about the information that says "Posting directly to stories and reels is not working in beta yet etc"? I'm not sure if "Instagram Everyday Productions" is under those categories nbut that might be the issue. Hope this helps!

Translate