Participant

Scheduled Posts or Stories don't publish

Forum|Forum|2 years ago
May 8, 2024
2 replies
511 views

I successfully scheduled posts a few days ago. Now scheduling does not publish stories or posts

This topic has been closed for replies.

Andy Lambert

Community Manager

Thanks @Ravina34776410f1ns , when you do get a moment to login to the desktop version of Express, you should be able to find the URL by clicking into one of the failed posts in your calendar.

Thanks!Andy

R

Ravina34776410f1nsAuthor

Participant

Hi Andy Lambert,
Here is the link to one of the failed posts. I did not use the desktop version of express. I am unsure if that makes a difference, but I would prefer not to download more apps 😊
Adobe Express<>
Thank you! I hope we can solve this mystery soon!

Andy Lambert

Community Manager

Hi @Ravina34776410f1ns would it be possible to try reconnecting to see if that solves this? If it still fails, could you open a post and share the URL of it here please?

Thanks!Andy

R

Ravina34776410f1nsAuthor

Participant

Hi Andy Lambert,
I followed the steps in the documentation to reconnect. I also followed the steps in the troubleshooting video about removing the connected app from Facebook and trying again. I spoke with a service representative who conducted the same troubleshooting and said they didn't know and would have to ask their colleagues. He will return my call.

Oddly I can share a QR code to the post but I cannot find a link in the mobile version of Instagram.
[Image]

Thank you!

Sent from my T-Mobile 5G Device
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Sent from my T-Mobile 5G Device
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