This week, I've been getting the 'Failed to post to Instagram' message for scheduled posts. It's not happening for every post, just the occasional one. I've checked my Instagram account settings to make sure I'm on a professional account and all those settings look fine.

Any help would be appreciated.

Many thanks

F

FranP83

Participating Frequently

Hi,

today same issue but with Instagram connection.

The connection is correctly refreshed, but the publication fails reporting this error:

"

Post failed

Unfortunately, your Instagram post failed. Please retry publishing your post, or refresh your Instagram connection before retrying."

Someone that knows how to solve?

Thank you.

H

Haeli29492132lcj2Author

Participant

Hello. The scheduler began working again after disconnecting and reconnecting. Today, however, the issue has started again and I have tried doing the same as before. There is no link as it is just in calendar view.

David__B

Adobe Employee

Hi @Haeli29492132lcj2

Sorry to hear about your difficulties. Could you reach out to and work with our support as a next step? They can be reached here: https://adobe.ly/41FUybG

Thanks,
Dave

F

FranP83

Participating Frequently

Hi Dave,
thank you, but your AI bot doesn't solved the problem. And to contact
support is requested a paid plan, and now we are on a trial.

Thank you,
Francesco
---

Francesco Piombo

{Mod Note: Personal information has been removed by the Moderator}

F

FranP83

Participating Frequently

Hello, same problem for me today.

I tried to reconnect many times, but every time the connection was good and finalized. So the issue is only related to the FB scheduling posts.

Can you please update us on when this will be fixed?
PS: I don't know where to find the postId/Link, because I see it only from my Calendar view.

Thank you.

Tarun Saini

Community Manager

Hi @Haeli29492132lcj2,

Could you please share the postIds/ links of the failed post?

Regards,

Tarun

Tarun Saini

Community Manager

Thanks for your response @Haeli29492132lcj2,

I'd like to inform you that our product team is looking into this. Once there is an update we will keep you posted.

Regards,

Tarun

H

Haeli29492132lcj2Author

Participant

Hi @Tarun Saini I have tried your suggestions and today's Facebook post still failed. Attached is a screenshot of the error.

Tarun Saini

Community Manager

Hi

@Haeli29492132lcj2

,

Welcome to the community! We're sorry to hear about the difficulties. Are you getting any error messages? Have you tried switching to another network connection? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

Can you try the steps shown here- https://adobe.ly/4hN4gih

Regards,

Tarun

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