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R
Rosalie30568007e9gi
Participant
October 27, 2025

Scheduler to IG does not work today

  • October 27, 2025
  • 2 replies
  • 82 views

Scheduler not positing posts on instagram even if keys are refreshed and connected

2 replies

R
Rosalie30568007e9giAuthor
Participant
October 27, 2025

Hello, 

 

I have reconnected the account, still does not work

M
Community Manager
mahmoud_5524Community Manager
Community Manager
October 28, 2025

Hi @Rosalie30568007e9gi,

 

We’re sorry the Instagram Scheduler isn’t posting your content😔. This often happens when the connection between Adobe Express and Instagram needs refreshing. Please try the following:

  1. Disconnect your Instagram account from Adobe Express.

  2. Reconnect it, making sure all permissions are granted.

  3. Refresh the access keys after reconnecting.

  4. Wait a few minutes for the system to register the new connection before scheduling your posts again.

If the issue continues, please share a screen recording so our team can investigate further.

 

^MM

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
October 27, 2025

Hi @Rosalie30568007e9gi,

 

Thanks for your response. We're sorry to hear about this. Your Instagram account may have been disconnected, or the access token expired. Please try reconnecting the account and let us know if that resolves the issue. 

 

Please check this link and let us know if that helps- https://helpx.adobe.com/in/express/web/share-and-publish/schedule-and-publish-content/connect-instagram-business.html

 

Regards,

Tarun

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