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default38942241ductez
Participant
August 1, 2024

Scrolling issue

  • August 1, 2024
  • 2 replies
  • 233 views
Hi, when we click on your stuff , scroll bar will not work most of the times. we need to refresh page multiple times to view all the files.

2 replies

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nichole_3741
Participant
November 13, 2024

I have this issue too on my Mac but not my Windows PC. I can scroll using the arrow keys but not the trackpad.

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
November 13, 2024

Hi 

@nichole_3741

 

Welcome to the community! Thank you for reaching out and sharing this issue with us. I’m sorry to hear that you're experiencing difficulties interacting with our platform. Could you provide some additional details to better understand and help resolve this?

  1. What browser and version are you using?
  2. Is this issue occurring on multiple devices or just one? 
  3. Are you encountering this issue with specific types of files or folders? 

 

Also, if you've recently installed any pop-up blocker or third-party plugins/Extensions, try to disable them and check again.

 

Regards,

Tarun

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
August 14, 2024

Hey @default38942241ductez, I just tried replicating this on my end, and it seems to work fine. Would you mind trying once after clearing the cache/cookies of the browser you're working on? Clearing the cache/cookies generally resolves such issues. Let us know if you're still having issues with the Adobe Express app. 

Thanks,

Amitej

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