SE QUEDA EN 20% RECOPILANDO DATOSA y no descarga video en Adobe Express

Hi @Tridy_Mexico0186,

Thanks for the update, and sorry this is still happening — I understand how frustrating it must be!

To check your project's size and length, try looking at the total video duration and the number of elements or effects used in the project, as these can impact processing time. Sometimes, very large or complex projects may cause export delays.

As a workaround, you might try:

• Exporting shorter parts of the video separately to see if smaller files export successfully

• Simplifying your project by reducing animations or effects, if possible

If you continue to face issues, please share details like your Adobe Express version, OS, and project length — this can help us better understand the problem.

Hang in there, and we’re here to help!

Hi @Tridy_Mexico0186,

Sorry to hear you're having trouble downloading your video. Here are some steps to try:

1. Ensure you have a stable internet connection.

2. Try downloading the video using a different browser or the Adobe Express desktop/mobile app.

3. Check if your project size or video length might be causing delays.

4. Log out and back into your Adobe Express account.

5. If you’re using the app, try reinstalling it.

If the issue continues after these steps, feel free to get back to us for further assistance.