search and access issues

1 reply
20 views
Translate

Our Adobe Express is extremely slow to load, we can’t search for projects unless they’ve been opened recently. It freezes constantly. In the current state we can’t really use thee program at all. Is there an issue with the program or how do we troubleshoot this?

Rose DV

Community Manager

Hey @FilmCa1,

I’m sorry you’re running into this. I’d start by trying Adobe Express in a private/incognito window or another browser, then clear your browser cache and sign out and back in.

Since you’re also unable to search older projects, if the issue continues, could you share your browser and OS, whether this happens in another browser/incognito mode, and whether you’re on a corporate network or VPN? That will help us narrow down whether this is browser/network-specific or something we need to investigate further.

Edited to add: Could you let us know exactly where you’re seeing the slowdown (Home, Your Stuff, opening the editor, or specific documents), and if possible, share a screen recording showing the issue?

Rose

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.