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Ruby292213145yj3
Participant
March 11, 2025

Share / View-Only Link Not Working

  • March 11, 2025
  • 4 replies
  • 794 views

Whenever I try to go to Share > View-only Link, I receive this error message in red (below). I've tried refreshing my browser, clearing my cache, logging out/back in, restarting my computer, ect. Nothing works and I'm unable to generate a share link. I work with a large organization so the review link process is crucial to my workflow. Any tips?

 

4 replies

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Pavlos_Avagianos7473
Participant
May 1, 2025

Same thing here. Presantation i need to send to a client but i get the same error. And the export pdf doesnt have hyperlinks or media support ( video playback) 

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    May 1, 2025

    Hi 

    @Pavlos_Avagianos7473

    ,

    Welcome to the community! We're sorry to hear about this. Is it possible for you to share the project URL with me via private message with edit access?

     

    Regards,

    Tarun

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    March 11, 2025

    Hi @Ruby292213145yj3

    Thanks for testing those. It looks like you're using a Adobe Teams account. I'd recommend opening a support ticket through the admin console as described here as the next step https://adobe.ly/41WGdaO

    R
    Ruby292213145yj3Author
    Participant
    March 11, 2025

    Thanks, I tried all 3 methods and still no change, the error message still pops-up.

      David__B
      Adobe Employee
      David__B
      Adobe Employee
      March 11, 2025

      Hi @Ruby292213145yj3

      Sorry to hear about your difficulties. Could you also please test these to see if they help?

      • Test in different browsers  - Chrome, Edge, Safari
      • Test in incognito/private browsing mode -  https://adobe.ly/3XFueMo
      • Try creating a duplicate instance of the file and test from there

      Thanks,
      Dave

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