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amyl35150839
Participant
December 29, 2023

Shared files not showing for colleague

  • December 29, 2023
  • 1 reply
  • 99 views

I've shared some AdobeExpress files with a colleague, the files are showing as pending at my end, but my colleague has not received an email about them and cannot see them when they log in. 


There are many files I have shared - is there a way to trouble shoot this without individually unsharing and resharing each file?

1 reply

Lyn_D
Lyn_D
Inspiring
March 18, 2024

Hi @amyl35150839,

 

Thank you for your patience, and I'm sorry you're having trouble.

Just saw your post.

Has your colleague tried clearing the browser cache/cookies yet? Sometimes, that can fix unexpected issues. If not, using a different browser/incognito mode might work too.
Ensuring your colleague is logged into the correct profile also helps.

 

Please let us know if you still need assistance. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.

^Lyn 

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