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Daniel_Belen7029
Participant
October 30, 2025

Social mentions for FB and IG fail to find existing profiles

  • October 30, 2025
  • 1 reply
  • 101 views

I am creating a post in Calendar to post to Instagram, and a duplicate post for Facebook, and the social mention feature (@mention) is not able to find all profiles. I was able to add two profiles ('@curtthompsonmd' and '@markbatterson') and mention them successfully. But when I tried others, the autocomplete/search dialog was not able to locate the profile, even though the profile exists and the handle was typed correctly. Example: '@iamjillphillips' on Instagram and '@michaeljohncusick' on Facebook

Since there is no other way to add mentions, the function fails, and it cannot be completed successfully, so it must be abandoned

Goal: It is important to credit and mention all people featured in a post and connect to their social profiles, when possible

Using: Mac OS, Adobe Express in Chrome browser

1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
October 30, 2025

Hi @Daniel_Belen7029, welcome to the Adobe Express community. Thank you for posting here! 

 

Could you please check if you’re seeing the same result in an incognito or private browsing window? You can also try refreshing your connected social media accounts to see if that resolves the issue.

Just a heads-up, Social Mention works with one social network at a time. If you’re publishing to multiple platforms, try duplicating the post, selecting the right channel, and tagging the relevant handles.

 

Here are some additional resources that might help you with the issue.

Add social mentions in your social media posts

Specifications for social mentions

 

Do share your observations with us; we are here to help.
Best!
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