Some templates (not all ) in Adobe Express do not allow changes only option in these is to make it your own

I’ll throw in here. I can’t find hardly any “Customize it” templates when I search for templates. I’m on a PC desktop using Windows 11. Here’s what’s happening. I click on a template, 99% are “Make it your own.”  I don’t want that. I want to be able to do what I’ve been doing with Adobe Express. I want to have templates I can directly edit. Not telling a prompt what to do to the image. Here’s my journey on trying to get an Out of the Office Instagram post template. 
1. I search for: Out of the Office Instagram Template.

2. I get a zillion “Make it your own” options, but not a single static “Customize it” option. 

3. I tell the AI prompt on https://new.express.adobe.com/design/template/urn:aaid:sc:VA6C2:2ff9cab5-038f-526b-9126-59f725ba1eae?category=text&entryPoint=template&taskID=instagram-portrait-post to create a layered template. It gives me some options.
4. I click on an option and it sends me into an AI hellscape where I have to type out what I want instead of directly editing it myself. I want to have a template I can modify like I’ve always had the ability to do. 

I have supporting images, but I keep getting a error loading messgae when I try to drop them in the text. 

Here’s what I suspect you’re doing. You want us to burn Firefly tokens. If we go over our token limit,  you want us to buy more. I already give you folks $700 a year for the CC package. Now, you’ve made my life more difficult. Just tell me how I can search for “Customize it” templates. 

 

Hi ​@Michael_Atkinson4330 & ​@BlacklineCoffeeDonuts -

Apologies on the delay!

What you’re seeing is the difference between a template that can be customized using the new Adobe Express AI Assistant (the ones tagged with the “Make it your own” have the sparkle icon next to it indicating the AI Assistant ability) and the templates that are not currently supported (where you see the “Customize it” button instead).

This is as intended, as the AI Assistant is a new feature. As the team works to improve it, you will see it roll out to further types of templates!

Let me know what other questions come up!

Rose

I am also using Adobe Express on a desktop and am having the same problem.  Would like to see this fixed 

Yes and responded back with screen shots but no response/ resolution so far

Hi ​@Michael_Atkinson4330,

That doesn't sound like expected behavior! In Adobe Express, selecting "Make it your own" should create an editable copy of the template rather than prevent editing altogether.

To help narrow this down, could you let us know:

• Are you using Adobe Express on the web, iOS, or Android?

• Does the issue occur in multiple browsers (if on web)?

• Are you seeing any error messages when you select Make it your own or try to download the project?

• Could you share a link or screenshot/screen recording of one of the affected templates?

As a quick test, please try signing out of Adobe Express, signing back in, and opening the template in an alternate browser. Similar template access/remix issues have sometimes been resolved with basic browser troubleshooting.

Once we have the platform details and an example template, we can investigate further.

Thanks,
Rose