Questions

When I attempted to download a medical document from my healthcare provider/hospital system, before I could see the document, a box popped up that required that I download and install Adobe Photo Express. There was no option to decline or do it later. This was a forced install. The tab was frozen. The only actionable item was the Install App button. The format made it look like this mandate to download and install Adobe Photo Express was a requirement of the “My Chart” medical records web page as it overlaid my”My Chart” web page. When I was done downloading and installing Express Photo, it asked if I wanted to continue to open the document. I clicked YES and my document opened in Acrobat Reader, not Photo Express. 

My generative credits are over itseems and its asking to request for unlimited, when i am trying to request, it isnt taking it.

hi, I'm trying to use Adobe Express and want to insert a rectangle shape and make this an exact size (2 in x 1.5 in). How do I do this?? I can so far only see how to drag the image arbitrarily to change the size. 

When I export and images that have the background removed as a PDF, it defaults back to the original image with the background. This doesn't happen if I download the file as a PNG. However, I need to be able to download my carousel images as a PDF to upload as a document on LinkedIn. So for every image that gets messed up i have to replace each individual page on Acrobat afterwards.

The clip maker is stalling on a loading screen. The video appeared to finish loading, but when I tried to download the 10 snipped clips from a video that was less than 30 minutes long, the page disappeared and then stated that the video would still be available. I thought that was odd, so I closed the window, left, and came back later. When I reopened the window, it was stuck on a loading page—even though I had not yet selected a video to download.At first, I thought the issue might be limited to a specific internet browser, but it happens across multiple browsers. I also thought it might be caused by a missing update, but all of my apps appear to be up to date. I assumed it may just need more time, but it has now been over 48 hours with the same continuous loading message, and I’m not sure what it is actually trying to load.

How can I speak with a live agent?

Hey everyoneThere has recently been a significant change to the behaviour of image frames in Adobe Express, which is having a massive impact on our entire team’s workflows and making our custom templates pretty much unusable.The problem is this: when an image is inserted into a shaped frame (e.g. a diamond), the image can no longer be scaled down within the frame to a size smaller than the outer (invisible) rectangular bounding box of the shape. The programme now aggressively forces the image to fill these invisible corners – even though these areas will be cropped or masked out by the diamond shape in the final design anyway.This new ‘fill logic’ is setting our team back quite a bit. Essentially, we either need the old behaviour restored or, at the very least, a toggle in the frame settings to disable this forced filling of the bounding box. Is there a reason why this feature has been changed? Thanks in advance!

So I canceled my membership today , within the 14 day window and I haven't got an email for the refund 

Continually getting the same error message :Sorry, something went wrong during the file upload. Please try again in few minutes. I’ve tried multiple browsers - Rebooted Refreshed this is Day 4 to no avail. PLEASE HELP

The bulk create feature does not work, it specifically does not go past the page where you upload it. I can not get to “next”  

Is anyones adobe express not scheduling or posting content I've tried for a a week now and can't get it to publish or schedule 

When using templates in Adobe Express the image needs to be moved or resized within the frame, and it will let me make it bigger but not smaller, and the image keeps almost reverting back to the position it was previously in when moved like it’s magentised back. eg if I drag it to the left using the mouse it just swings back to what it was before i moved it. I can move things only using the arrows, but this doesn’t help cos I can’t make items smaller to fit the crop box. I have a video clearly showing this but can’t seem to upload.

I purchased a premium recharge from Airtel that offered a Free One Year Subscription Of Adobe Express Premium as part of the bundled offer. Here’s the link to the currently active offer..https://helpx.adobe.com/in/express/web/adobe-express-subscription/adobe-express-premium-with-airtel.html The subscription was activated on my Airtel Number and Adobe doesn’t offer a login option using mobile phone number. So, I created an adobe account using email id and I updated the same email id in my Airtel Thanks App.. Now when i try to login directly to my adobe express account, it doesn’t show that my plan has been upgradedANDwhen i login via the airtel app - i.e. click Manage or troubleshoot - it opens the adobe express app but other than that there is NO updated premium subscription option PING PONG Setup of Airtel & Adobe Partnership I checked with Airtel - they said its Adobe issue as on their Airtel App, it clearly shows active.. When I checked with Adobe support - they said its Airtel

Hi everyone,I’m currently designing a restaurant menu website for a well-known chain. The goal is to display detailed menu items, updated pricing, and current promotions in a clear and engaging way. While I’ve made progress with the layout, I’m running into a few UX and UI challenges and would really appreciate some guidance.One of the main issues is organizing the menu content effectively. With multiple categories such as breakfast, beverages, desserts, and more, the layout is starting to feel crowded. I’m concerned that users may find it overwhelming to browse. I’ve considered adding filters or dropdown menus, but I’m unsure how to implement them without compromising the clean look of the design.I’m also thinking about how to highlight deals, coupons, and rewards. I want the call-to-action elements to stand out and drive engagement, but I don’t want them to feel intrusive or disrupt the overall visual balance. Would floating buttons be effective, or would placing them in the header o

This is a new brand that has been shared with me. I’m listed as an Editor. But then when I go to use any of the Graphics or Logos, I can’t see the images available. They’re visible on the other person’s side. I’ve logged out of Adobe entirely, logged back in, checked apps for updates, etc. This is the only brand it’s happened to. You can see that even when I try to add the logo/graphic, it has an error saying it can’t be applied?  

OK. So what gives here? Its obvious Adobe is aware of dark mode and its importance as every other App from adobe has the option. Every other webite and creative or social Web platform I go to has it as an option. So it kind of anomolous in my workflow to have to pop into adobe express and be blinded while I'm using it. Not to mention that this is a visual creative app, and often times I am trying to work with images that are low light dark images and the contrast of the white background makes it impossible to see what im doing. I dont quite understand how this app is this far along and it doen not have dark mode. how did it not get it from Day 1 is the real question. but now its inexcusable, I know I myself and many other adobe express users have requested this, and it not an unreasonable request at all, nore one that should take months of development cycles to impliment. It's obviously not a priority to you at this time, but it is very important to people like me, I am actually limite

I have done this successfully before but cannot download a document. I finish and save a document. Click download. It goes where I save it to on my pc.  They I try to open it and the document looks like a screenshot that is greyed out. I cannot open it, click on it or do anything to it. This is a big problem if I can’t get documents out of Adobe Express other than to print them. 

Dear Adobe Support, I am writing to request assistance with a promotional offer. I am attempting to redeem the 3-month LinkedIn Premium offer available through my Adobe Creative Cloud subscription, but I am receiving the following error message: "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions." I have already contacted LinkedIn Support regarding this, and they advised that since the issue relates to the redemption link provided through Adobe, I should reach out to your team for further investigation. Could you please assist me in resolving this issue so I can successfully redeem the promotion? Thank you,Venkateswararao

I need to produce an A4 24-page booklet each month for a car club, variable text and photos full colour. How do I set this up and how do I import material? New user, no real knowledge of Adobe, formerly used a designer who insisted on Quark but he's now retired. I really need a template I can fill each month with new material.

How do I cancel subscription? It's not allowing me to cancel subscription in App Store nor inside the app. 

For the past several days, Adobe Express Photos has hijacked the Shift+S keypress (not Ctrl+Shift+S or Win+Shift+S) on my Win11 computer. When I type Shift+S in any program (MS Word, browser, etc.) it isn't received by the program but rather launches Adobe Express Photos (it is treated as a hotkey for Adobe Express Photos).Initially I had to end the Adobe Express Photos task in order to restore sanity to my computer.The Adobe’s AI chat directed me to the settings in Adobe Express Photo. Under Screenshot Shortcut, there are two shortcuts, Print Screen and Win+Shift+S, which were both enabled. I disabled both of them, and that resolves my issue (even though my issue is with Shift+S, without the Windows key).I never use Adobe Express Photos and never enabled these settings in the first place.

How can I update details on my invioce?

Did the Adobe Express download to pdf getting stuck at 90% get resolved from a week ago? I'm trying to download to pdf just now and after five or six failed attempts (inc with a blank doc with just the word test in) I'm now running the HAR report.The HAR report is never ending - it's been going for over 15 mins. I don't understand what I'm looking at but it appears to be trying to do the same thing over and over. Just wondering what the status is with this please?

Hello - Can you create a QR Code with a logo in Adobe Express or some other Adobe application?I am able to create a QR Code but not with my logo.I know other websites have this feature, but then you have to pay or it expires. Thanks!