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Sarah2240277043vp
Participant
July 21, 2025

Something Went Wrong-every time I try to add any photo to my design.

  • July 21, 2025
  • 1 reply
  • 80 views

Every time I try to add any photo to my design a pop-up shows up that says "Something went wrong. We've encountered an unexpected problem. Try refreshing the page or return back to home." But nothing fixes the problem. I've tried logging out and back in, etc. Tried different images, etc. but the result is always the same.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
July 21, 2025

Hi @Sarah2240277043vp,

 

Welcome to the community! We're sorry to hear about this.  Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, restarting the browser and trying again. For more information on how to clear cache and cookies ,check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Please try restoring the firewall to its default setting to see if that helps. If it doesn't, could you share the URL of your Express file?

 

Regards,

Tarun

 

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