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sanket_9207
Participant
June 21, 2025

something went wrong, please try again

  • June 21, 2025
  • 6 replies
  • 727 views

I am unable to add image do anything on adobe express it's giving me an error something went wrong, please try again. Last is of 19th not getting how.

    6 replies

    5
    5hundred2.com
    Participant
    June 30, 2025

    I'm on an iPhone and I can't schedule anything, I can't upload any content. When will this be resolved? 

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    June 30, 2025

    Hi 

    @5hundred2.com

    ,

    Welcome to the community! We're sorry to hear about this. Could you please let us know the model of your device? Did you check on the desktop? Is it happening there as well?  Also, please share the screenshot of the error message you're seeing on your device.

     

    We're here to help, just need some info.

     

    Regards,

    Tarun

    S
    sanket_9207Author
    Participant
    June 21, 2025

    Hello anyone can please help me out 

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    June 23, 2025

    Hi @sanket_9207,

     

    Thanks for reaching out — and sorry you’re running into this issue!

    The “Something went wrong, please try again” error usually points to a session or connection problem. Here are a few quick steps to try:

    – Log out and back in to Adobe Express
    – Clear the app cache (Settings > Apps > Adobe Express > Storage > Clear Cache)
    – Make sure you’re on a stable internet connection
    – Check for app updates in the Play Store

    If it still doesn’t work, please share your device model and Android version — we’re here to help!

     

    ^MM

    S
    sanket_9207Author
    Participant
    June 21, 2025

    I am unable to download files aswell it's showing same error as files are not getting saved

    S
    sanket_9207Author
    Participant
    June 21, 2025

    Till now it was working properly, all caches are cleared, restarted, it's in png format. Still giving an error, please help me out asap

    S
    sanket_9207Author
    Participant
    June 21, 2025

    I tried it all

    Jimmy Flame
    Community Expert
    Jimmy FlameCommunity Expert
    Community Expert
    June 21, 2025

    Here's a few things to try:

     

    1) Check File Type/Size: Make sure your photo is in a supported format (like JPG, PNG) and under the size limit. This is probably the #1 problem I run into when getting the same error.

    2) Internet Connection: Ensure your connection is stable. You never know. Just check it.

    3) Browser Update: Try updating your browser or using a different one. Usually not the case, but try this one as a last resort.

    4) Clear Cache: Sometimes clearing browser cache helps.

    5) Try Another File: Upload a different photo and make sure it's in the right format and within the size allotment to see if the issue is with the file.

    6) Restart Device: Sometimes a simple restart works. Strange but true.

     

    Let me know if any of this helps.

    - Jimmy Flame
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