Participant

Something went wrong UUID Error

Forum|Forum|1 year ago
May 10, 2025
8 replies
645 views

windows 11

browser edge (for work)

Video

Tarun Saini

Community Manager

Hi @CMYK_1122,

Could you please try opening the file again and let us know if it's working?

Regards,

Tarun

C

CMYK_1122

Participant

Hello! Yes it's working now. Thank you!

Amy Finkē
Digital Communications Strategist
{Mod Note- Personal Information has been removed by the Moderator}

Tarun Saini

Community Manager

Thanks for sharing the URL @CMYK_1122,

I'd like to inform you that our product team is aware of this issue and is actively working on it. Once there is an update, we will keep you posted.

Regards,

Tarun

C

CMYK_1122

Participant

I too am getting the "Something Went Wrong" message on a presentation that is due in 2 days!! Now I cannot access it or duplicate it, and the UUID keeps changing every single time I try to refresh my project.

Tarun Saini

Community Manager

Hi @CMYK_1122,

We're sorry to hear about this. Could you please share the screenshot of the error message and the URL of the Adobe Express file with edit access via private message?

Regards,

Tarun

A

Abhi.G @ ADBE

Adobe Employee

Hi @graceful_Delight9162

Sorry to hear that; do you mind posting a screenshot of the error (the UUID number can help us investigate).

Thanks

Abhi G

G

graceful_Delight9162

Participant

I'm also getting the same message when I am trying to open my file.

Steven_Schoeman4544

Participant

im getting that error now too whats going on keeps refreshing

Amitej S

Community Manager

Hey @afnanaljohani, Welcome to our Adobe Express community!

Sorry to hear about the crash! Is it happening with a specific file or across multiple files? If it’s just one file, could you please DM me so we can arrange a way to share it for further investigation?

Thanks!

Amitej

M

max_8063

Participant

I'm getting the error since a few days: UUID: 9165e13c-e883-430c-ba46-e2c0524c49cb

Tarun Saini

Community Manager

Hi

@max_8063

,

Thanks for reaching out! We're sorry to hear about this. Can you please let us know when exactly you get this error? Also, can you share the project with me via private message with edit access?

We're here to help, just need some info.

Regards,

Tarun

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.