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A
afnanaljohani
Participant
May 10, 2025

Something went wrong UUID Error

  • May 10, 2025
  • 8 replies
  • 583 views

 

windows 11

browser edge (for work)

    8 replies

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 24, 2025

    Hi @CMYK_1122,

     

    Could you please try opening the file again and let us know if it's working? 

     

    Regards,

    Tarun

    C
    CMYK_1122
    Participant
    July 24, 2025

    Hello! Yes it's working now. Thank you!

    Amy Finkē
    Digital Communications Strategist
    {Mod Note- Personal Information has been removed by the Moderator}

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 22, 2025

    Thanks for sharing the URL @CMYK_1122,

     

    I'd like to inform you that our product team is aware of this issue and is actively working on it. Once there is an update, we will keep you posted.

     

    Regards,

    Tarun

    C
    CMYK_1122
    Participant
    July 22, 2025

    I too am getting the "Something Went Wrong" message on a presentation that is due in 2 days!! Now I cannot access it or duplicate it, and the UUID keeps changing every single time I try to refresh my project.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 22, 2025

    Hi @CMYK_1122,

     

    We're sorry to hear about this. Could you please share the screenshot of the error message and the URL of the Adobe Express file with edit access via private message?

     

    Regards,

    Tarun

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    May 14, 2025

    Hi @graceful_Delight9162 

     

    Sorry to hear that; do you mind posting a screenshot of the error (the UUID number can help us investigate).

     

    Thanks

    Abhi G

    G
    graceful_Delight9162
    Participant
    May 14, 2025

    I'm also getting the same message when I am trying to open my file.

    S
    Steven_Schoeman4544
    Participant
    May 12, 2025

    im getting that error now too whats going on keeps refreshing

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    May 12, 2025

    Hey @afnanaljohani, Welcome to our Adobe Express community!

     

    Sorry to hear about the crash! Is it happening with a specific file or across multiple files? If it’s just one file, could you please DM me so we can arrange a way to share it for further investigation?

     

    Thanks!

    Amitej

    M
    max_8063
    Participant
    May 10, 2025

    I'm getting the error since a few days: UUID: 9165e13c-e883-430c-ba46-e2c0524c49cb

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    May 12, 2025

    Hi 

    @max_8063

    ,

    Thanks for reaching out! We're sorry to hear about this. Can you please let us know when exactly you get this error? Also, can you share the project with me via private message with edit access?

     

    We're here to help, just need some info.

     

    Regards,

    Tarun

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