Participant

"Sorry, we were unable to remove background from this image. Please try re- uploading your asset"

Forum|Forum|28 days ago
June 13, 2026
10 replies
136 views

I was working on editing some images, and all of the images are now ending up with this error.

I've tried multiple computers, multiple accounts, multiple browsers, and private mode, all them have the same issue.

The only time I could get an image to work is if i sign out, use the public background removal tool, and then after background is removed, sign back in to download it.

I'm on windows 11, and the browsers I tried are Opera and Edge

Thanks!

Tarun Saini

Community Manager

Hi everyone,

Those who are seeing this issue, can you please share your Adobe ID with me via DM?

Regards,

Tarun

O

owen_6741

Participant

having the same problem

C

CocoLouie

Participant

I'm experiencing the same problem.

O

OnceAwakened

Participant

I too, am having the same issue nearly two weeks after these reports. 😐 Was hopeful to see some news or an update.

Tarun Saini

Community Manager

Hi Everyone,

I have escalated the case internally with our product team. Once there is any update or any information we want from you, I’ll update here.

Regards,

Tarun

jerome346972057bmh

Participant

Hi Tarun, any updates from the team? As i mentioned, i am using the tool every day.

Thanks.

EJ222

Participant

Having the same issue. I've seen other comments on reddit and other forums of many people experiencing the same issue. I think this is an issue on Adobe’s end. Hoping for a fix soon!

kassfarm

Participant

That is not the issue

kassfarm

Participant

same here since last evening. have tried different file extensions, photos, etc...nothing same error message

jerome346972057bmh

Participant

having the same issue, i use this feature on a daily basic

Tarun Saini

Community Manager

Hi @KingDoge @jerome346972057bmh,

Welcome to the Adobe Express community! We’re sorry to hear about your experience. Could you please let us know when you first noticed this issue? Are you using images from your local drive or Adobe Stock images to remove the background? Can you share the screenshot of the error message? Are you on VPN?

We’re here to help, just need some info.

Regards,

Tarun

jerome346972057bmh

Participant

I attached the screenshot, i noticed today, i think it works fine last week when i use it. Yes i am using VPN. i am using images from local drive

Megan-Medals

Participant

I am getting this issue too… I use the remove background feature on a daily basis, and have tried images from which backgrounds have been removed successfully in the past as well as the one I want to do, random images from my files… GRRR.

As I use the web version I don’t have an app cache to clear… Off to reboot everything, if that doesn’t work I’m not sure what to do next!

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