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Participant
September 7, 2024

Spent hours designing a poster only to have Adobe-supplied assets disappear.

  • September 7, 2024
  • 1 reply
  • 220 views

Why would certain assets disappear from Adobe Express? Even more to the point, why would I be allowed to work with a design for several hours, manipulating, duplicating and recoloring eighteen different instances of that asseet, only to be given an error message when I tried to download the artwork.

 
Was just beginning to love Express.
 
The clip art basically disappeared.
 
Got thie error message: 

1 asset failed to upload. Please delete the asset marked with the failed icon A and re-upload it or try a different asset.

 

None of my assets had an error message. The layers all exist—they're just empty now.

 
MacBook Air 2020, 14.6.1 (23G93). Working on Safari 17.6. 
 
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1 reply

Tarun Saini
Community Manager
Community Manager
September 19, 2024

Hi 

@Caleb29713555pkni

,

 

Could you please share your project URL with us to investigate the issue?

 

Regards,

Tarun