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Bodegas32050488ck95
Participant
November 9, 2023

Still can't play the video and sounds

  • November 9, 2023
  • 2 replies
  • 221 views
all day the program in general is not functioning in a proper way. Issues with paying sounds and videos. It is not possible to work in this conditions! Please, help  Ive tried to reload the computer 2 times, along with the page of Adobe Express - there is no use at all.
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2 replies

Winnie_M
Winnie_M
Inspiring
February 22, 2024

Hi @Bodegas32050488ck95,

 

Sorry to hear about the issue.

 

Have you tried to use another browser, such as Google Chrome or Safari? Do you see any differences? Please clear your caches/cookies before logging in and out.

 

If you have access to Premium content, you should see an icon of a crown with a check mark like on the attached image. We suggest checking your billing information here.

 

If the issue persists, can you share a screenshot when you play the video so we can see what you're experiencing?

 

Thanks,

Winnie

 

Bodegas32050488ck95Author
Participant
November 9, 2023
Any video in the web site of downloaded won't play no matter how many times I reload the page or wait for the page to respond
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