Still can't play the video and sounds

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all day the program in general is not functioning in a proper way. Issues with paying sounds and videos. It is not possible to work in this conditions! Please, help  Ive tried to reload the computer 2 times, along with the page of Adobe Express - there is no use at all.

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Winnie_M

Inspiring

Hi @Bodegas32050488ck95,

Sorry to hear about the issue.

Have you tried to use another browser, such as Google Chrome or Safari? Do you see any differences? Please clear your caches/cookies before logging in and out.

If you have access to Premium content, you should see an icon of a crown with a check mark like on the attached image. We suggest checking your billing information here.

If the issue persists, can you share a screenshot when you play the video so we can see what you're experiencing?

Thanks,

Winnie

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Bodegas32050488ck95Author

Participant

Any video in the web site of downloaded won't play no matter how many times I reload the page or wait for the page to respond

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