Skip to main content
D
david_4945
Participant
June 12, 2025

Storage full even though I’ve deleted multiple projects

  • June 12, 2025
  • 10 replies
  • 446 views

 I am getting the above message everytime I open Adobe express I've deleted multiple projects from the app and the cloud and still unable to create a new project as my storage is apparently full?

 

can anyone help with this please?

    10 replies

    N
    Northwest29778056nk7l
    Known Participant
    July 27, 2026

    There are storage problems with Express :( 

    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    August 11, 2026

    Hi ​@Northwest29778056nk7l , thanks for checking back in, sorry for the delay - 

    A couple of questions to help narrow things down:

    • Have you tried permanently deleting items from Your Stuff > Deleted (not just the main deleted view), since items sitting there still count toward your storage quota?
    • Roughly how much storage does your account show as used vs. your plan's limit?
    • Which browser/device are you using, and does logging out and back in change anything?

    I look forward to getting to the bottom of this together,

    Rose

    N
    Northwest29778056nk7l
    Known Participant
    August 11, 2026

    yes, there was a bug that was addressed by ​@Tarun Saini which has stopped the issue going forward however there isnt an automated fix for the historic impacted files that are bloated (deleted images “orphaned” are not removed from the page and all images are upscaled).

    N
    Northwest29778056nk7l
    Known Participant
    July 25, 2026

    did this ever get resolved?

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    June 13, 2025

    Hi @david_4945,

     

    Thanks for reaching out, and sorry you're experiencing this issue.

    Even after deleting projects, storage can still appear full if the deleted items are in the "Deleted" folder, which still counts toward your quota. Here’s what to do:

    1. Go to Your Stuff > Deleted.

    2. Permanently delete all items from there.

    3. Then, refresh the app or browser and try again.

    If it still doesn’t update, try logging out and back in, or switching browsers temporarily.

    Let us know if the issue continues after that — we're here to help!


    ^MM

    D
    david_4945Author
    Participant
    June 13, 2025
    Hi done all of the above still have the same issue?

    If you can help please?

    Sent from Outlook for iOS<>
      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      June 13, 2025

      Hi @david_4945, Welcome to our Adobe Express Community. Thanks for reaching out!

       

      You would need to permanently delete projects from https://adobe.ly/4jQ6dKY in order to get some free space. Once you delete enough files the pop-up would go away.

      Let us know how it goes.

       

      Best,

      Amitej

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices