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Jason31905849elyt
Participant
September 5, 2023

stuck at "gathering data"

  • September 5, 2023
  • 16 replies
  • 1655 views
To finalize my movie I hit "download." But then it gets stuck at "20% Gathering Data." How can I get past this. I want to be done with it.

    16 replies

    R
    RSuleri
    Participant
    June 17, 2024

    https://new.express.adobe.com/id/urn:aaid:sc:EU:7626054b-58bf-5424-950e-07148d556fe0?category=search

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    June 18, 2024

    Hi @RSuleri

    Thank you for sharing the product URL. Just to confirm, can you not download your project because it is stuck on the gathering data screen?


    Thanks,
    Dave

    K
    Kyle3718325852zh
    Participant
    May 5, 2024

    Hi, I am having this same problem.  I really don't want to have to separate into separate projects.  I've sunk over two months into this to create a meaningful slide show honoring the life of a pet we recently lost and it's really important to me to please get this fixed.  Can someone from Adobe please contact me at danismarandis @ gmail . com and help me please.  Thank you.

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      May 24, 2024

      Hi 

      @Kyle3718325852zh

      ,

       

      We're sorry to hear about that. Could you please share the project URL with us here or through a private message?

       

      We're here to help, just need some info.

       

      Regards,

      Tarun

        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        February 26, 2024

        Hi @Nathan295206338h72,

         

        We're sorry to hear about the issue you're seeing. Could you please share your files with us via private message so we can investigate further?

         

        Regards,

        Tarun

        N
        Nathan295206338h72
        Participant
        February 26, 2024

        I'm having the same issue so it is not yet resolved. I'm going to try what they suggest: splitting the one project into multiple and then merging them, but it's an unfortunate and time-consuming additional step to simply download the file.

        bigaband
        bigaband
        Participant
        February 23, 2024

        I'm having the exact same problem....

        R
        Ritchie2879
        Participating Frequently
        January 13, 2024

        It is working. I am cutting the video up into separate files. Hopefully when I combine them, the video will download.

          Lyn_D
          Lyn_D
          Inspiring
          February 7, 2024

          Hi @Jason31905849elyt and @Ritchie2879,

          Thank you for your patience.

          I am following up on this as our engineering team worked on fixing this bug some time ago and wanted to know if it's working for you now!

          Please let me know if this is resolved for you, too, as I'm here to help and to get you back on track. 🙂

           

          I'm looking forward to hearing from you.

           

          ^Lyn

          toddh57132253
          toddh57132253
          Participant
          January 13, 2024

          I hope it works for you! I understand the stress you're feeling right now.

          R
          Ritchie2879
          Participating Frequently
          January 13, 2024

          Thank you. I am going to try that.

          toddh57132253
          toddh57132253
          Participant
          January 13, 2024

          I duplicated the main project. Split the first copy and deleted the 2nd half of it. Split the 2nd copy and deleted the first half. Rendered each half as separate projects. Then brought the two new videos together in a project and combined them into one.

            R
            Ritchie2879
            Participating Frequently
            January 13, 2024

            How do I split the video into parts without having to recreate any of it?

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