Thank you for your message and for providing the details. I’ve responded to your DM, and our team is currently investigating the issue. We appreciate your patience while we work on a resolution and will update you as soon as we have more information.

^MM

S

stève_0681

Participating Frequently

Bonjour,

C'est le rendu final. Toutes les vidéos sont chargées, le projet est terminé, mais je ne peux pas l'exporter ou partager le fichier car Adobe express indique "Nous travaillons sur votre fichier- Vous pourrez bientôt le télécharger", mais impossible depuis deux jours, même en utilisant plusieurs serveur, en nettyoant les caches et en ayant fait toutes les mises à jour.

Tarun Saini

Community Manager

Hi @stève_0681,

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

If that doesn't help, can you please share your file with me via private message and sharing the edit access to investigate further?

Regards,

Tarun

M

mahmoud_5524

Community Manager

Hi Steve,

Could you provide more details? Which type of export is failing—rendition or video?

Kind regards,

ˆMM

S

stève_0681

Participating Frequently

Je ne préfère pas donner mes identifiants, surtout sur un chat communautaire...

M

mahmoud_5524

Community Manager

Hi @stève_0681,

We understand your privacy concerns. To keep your Adobe ID secure, you can share it with us privately via direct message (DM).

To send a DM, please click on my profile and select “Send Message” or look for the message icon next to my name. This way, your information stays confidential.

Thank you for your trust, and we’re here to assist you!

^MM

S

stève_0681

Participating Frequently

Bonjour

Meme souci chez moi après avoir changé de navigateur, effacer les données de navigation et fait toutes les mises à jour.

Qu'elqu'un pourrait m'aider à télécharger ce fichier ?

https://new.express.adobe.com/id/urn:aaid:sc:EU:ed58f563-e805-4050-a11c-d693e0a03c28?locale=de-DE&category=search

Merci

M

mahmoud_5524

Community Manager

Hi @stève_0681,

Thank you for sharing the details and the link. We have forwarded your case to our engineering team for further investigation.

To assist you better, could you please provide your Adobe ID?

We will get back to you as soon as we have an update. Thank you for your patience.

^MM

A

anne-lise_2524

Participant

même soucis. Comment avez-vous réussi pour télécharger le fichier ?

Tarun Saini

Community Manager

Hi @anne-lise_2524,

Welcome to the community! We're sorry to hear about this. Is it happening with all files? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

Regards,

Tarun

L

Louis-Nicolas

Participant

même problème..

A