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Participant
November 14, 2023

téléchargement Mp4 impossible

  • November 14, 2023
  • 1 reply
  • 161 views
Cela fait 2 ours que j'essaie de télécharger ma video et j'ai toujours le même message " un fichier est en cours d'enregistrement, veuillez attendre avant d'exporter". Mais là, ça fait 2 jours et visiblement, le fichier continue de ne pas être téléchargé.

1 reply

Tarun Saini
Community Manager
Community Manager
February 1, 2024

Hi 

@default33598248hr1blv

,

 

We're sorry to hear about this.  If Adobe Express is not uploading your media, there could be a few different reasons why. Here are some potential solutions to try:

 

  1. Check your internet connection: Make sure that you have a stable internet connection and that you are not experiencing any connectivity issues. If your internet connection is slow or unstable, it may be difficult to upload large media files.

  2. Check file size and format: Adobe Express has limits on the size and format of files that can be uploaded. Make sure that your files are within the allowed size and format limits. If your files are too large, consider compressing them or using a different file format.

  3. Clear cache and cookies: Clearing your browser's cache and cookies can sometimes help to resolve issues with uploading media. Try clearing your browser's cache and cookies and then attempting to upload your media again.

  4. Try a different browser: Sometimes, issues with uploading media can be related to your browser. Try using a different browser to see if the issue persists.

 

Let us know if that helps.

 

Regards,

Tarun