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Adobe Employee
user7334772
Adobe Employee
June 14, 2024

Templates filters

  • June 14, 2024
  • 1 reply
  • 203 views
hi! please follow these steps 1) Navigate to presentations and click on it 2) the filters --> Select Type: Animated 3) you will see the results filtered. 4) Click on any template. it loads the template. great. Here is the bug BUG: as i try to go back to the result set and select another animated template to view, i noticed that the filter "Type" goes away. The filters should not reset. It requires me to apply the type filter again. over and over again
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1 reply

Neelamk
Neelamk
Legend
June 17, 2024

Hi @user7334772,

 

We are sorry for the difficulties you faced with the new Adobe Express.  Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further.

Thank you,

Neelam

 



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