Participant

Templates not loading, can’t save projects

Forum|Forum|5 months ago
September 6, 2025
10 replies
1726 views

The app will not let me save or download, templates are not loading. Fix your app. I'm paying for something that doesn't work and you will lose a customer if this not fixed by AM tomorrow. Not putting up with this, there are lots of apps out there.

iOS

I

Ivan309776227p0w

Participating Frequently

I'm also considering changing to Canva. Already Sept 6th and issue hasn't been resolved. We can't simply put our busnesses on hold

Amitej S

Community Manager

Hi everyone! Welcome to the Adobe Express Community!

A recent outage may have impacted your experience. The issue has been resolved, and services should now be functioning as expected. Please let us know if everything is working well for you.

You can always check the current status here: https://adobe.ly/4m3LwfC.

Thanks for your patience and support!

I

Ivan309776227p0w

Participating Frequently

Same for me, can't access anything from any device, browser, and browsing mode. Unfortunatly my business is on hold until I'm able to access my files. I missed an important deadline because of this and I am seriously thinking of using an alternative platform

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terrance_3804

Participant

What is going on? No pics are loading, all searches turn up blank, nothing is working. Ive literally had to write this reply over three times because it keeps auto spellchecking and entering different words...and NO CUSTOMER SERVICE LINK!!!

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brian_1795Author

Participant

This app sucks!

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TykoDesignz

Participant

Same here, I was using it left the app a minute later went back and all my files gone. Projects gone and nothing loads. I reached out on Instagram no answer.

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ross_7943

Participant

None of my projects will load. I've tried on the app, edge, firefox, crome. Keeps saying to refresh app.

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brian_1795Author

Participant

I already started playing with Canva. I like it, easy to use too. I'll be out tomorrow if they don't fix this. Have to get something done by Sunday. Don't have time for this nonsense.