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Participant
September 6, 2025

Templates not loading, can’t save projects

  • September 6, 2025
  • 10 replies
  • 1726 views

The app will not let me save or download, templates are not loading. Fix your app. I'm paying for something that doesn't work and you will lose a customer if this not fixed by AM tomorrow. Not putting up with this, there are lots of apps out there.

10 replies

Participating Frequently
September 6, 2025

I'm also considering changing to Canva. Already Sept 6th and issue hasn't been resolved. We can't simply put our busnesses on hold

Amitej S
Community Manager
Community Manager
September 8, 2025

Hi everyone! Welcome to the Adobe Express Community!

 

A recent outage may have impacted your experience. The issue has been resolved, and services should now be functioning as expected. Please let us know if everything is working well for you.

 

You can always check the current status here: https://adobe.ly/4m3LwfC.

Thanks for your patience and support!

 

Participating Frequently
September 6, 2025

Same for me, can't access anything from any device, browser, and browsing mode. Unfortunatly my business is on hold until I'm able to access my files. I missed an important deadline because of this and I am seriously thinking of using an alternative platform

Participant
September 6, 2025

What is going on? No pics are loading, all searches turn up blank, nothing is working. Ive literally had to write this reply over three times because it keeps auto spellchecking and entering different words...and NO CUSTOMER SERVICE LINK!!!

Participant
September 6, 2025

This app sucks!

Participant
September 6, 2025

Same here, I was using it left the app a minute later went back and all my files gone. Projects gone and nothing loads. I reached out on Instagram no answer. 

Participant
September 6, 2025

None of my projects will load. I've tried on the app, edge, firefox, crome. Keeps saying to refresh app.

Participant
September 6, 2025

I already started playing with Canva. I like it, easy to use too. I'll be out tomorrow if they don't fix this. Have to get something done by Sunday. Don't have time for this nonsense.

Participant
September 6, 2025

It was working perfectly earlier and now I can't save or download. It's completely bugging. It's really killing my mood. 

Participant
September 6, 2025

Same thing is happening to me none of my projects will show up and the app is not usable what so ever. As a premium member I am upset! 

Participant
September 6, 2025

Canva is looking better and better. I think that's where I'll go tomorrow. Hope you get this resolved by then.