Participating Frequently

Templates won't download

Forum|Forum|1 year ago
January 10, 2025
5 replies
741 views

I've created several social posts using templates in Express, but I'm unable to download them due to these errors. I either get the error that stock assets are no longer licensed (but it won't tell me which ones), or that assets failed to upload - I didn't even upload assets this is purely from a template that I was testing before wasting my time customizing it only to find I can't download the images. These are both from templates I used from Adobe Express. I'm a premium member with unlimited stock downloads.

Paul_CCCU

Participant

Hi,

Thanks for the swift reply.

Video included of Chrome on Mac. Download button on templates takes you into artwork and doesn't download anything.
Video Recording

Tarun Saini

Community Manager

Hi @Paul_CCCU,

Thanks for sharing the screen recording. I have escalated the case to our product team. We will keep you posted once we hear anything from them.

Regards,

Tarun

Paul_CCCU

Participant

Using templates and DOWNLOAD button only takes me into the file. Then File > Download doesn't work at all.

Download button should always be visible in the same place even if action is impossible. Greyed out with explanation preferably.

Amitej S

Community Manager

Hi @Paul_CCCU, welcome to the Adobe Express community! Thanks for posting here.

Please confirm the type of project you're working on and the platform, too. Is it the mobile app (iOS/Android) or the desktop web app where you're facing this issue? Does the download button gray out for you for every project? Could you please share a screen recording of the workflow so we can get a better view of the issue?

We are here to help, but we would need more info.

Best!

J

jj_highlandAuthor

Participating Frequently

Thanks for the suggestion! I don't have any blank layers currently.

J

jj_highlandAuthor

Participating Frequently

Thank you!

O

Oh.N8

Hey @jj_highland

You may consider reaching out to Adobe directly.

Adobe Managing Account
https://helpx.adobe.com/ie/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

If you're still having issues, try contacting Adobe support
Type agent in the chatbot to speak to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
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Twitter: @AdobeCare https://twitter.com/AdobeCare

Cheers

O. Nate