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Participant
November 24, 2023

Text, Elements, Grids, Templates etc. Not Showing on Black Friday

  • November 24, 2023
  • 3 replies
  • 246 views
Text, Elements, Grids, Templates are all not showing anything in either Chrome or Firefox browser. Home page of Express doesn't load either. Only thing you can do is pull up old projects. I've refreshed, closed the browser, reopened, tried private mode, etc. Awesome not being able to make graphics on Black Friday.
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3 replies

Winnie_M
Inspiring
February 21, 2024

Hi @Tessa28815252kp6b,

 

Sorry to hear what happened to you. 

 

Can you share a screenshot while you were working on your projects? Did you check your Internet connection? 

Did you try Safari or Microsoft Edge to see a difference? We suggest you deactivate any extensions in the browser.

 

Please share your observations.

 

Thank you,

Winnie

Participant
February 21, 2024

I didn't take any screenshots. Yes my internet was good. All other websites were working fine.

Thank you,

Tessa Stump
Department Manager
Marketing | Customer Service
.
[cid:e5e17a36-3ac5-41e2-ab92-b1f3b2c2848c]

 


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Tarun Saini
Community Manager
Community Manager
February 22, 2024

Hi 

@Tessa28815252kp6b

,

 

We're sorry to hear about the issue you're seeing. Is it possible for you to hare the screen recording of the issue you're seeing?

 

We're here to help, just need some info.

 

Regards,

Tarun