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Known Participant
July 9, 2024

Text in existing projects is not appearing

  • July 9, 2024
  • 1 reply
  • 220 views
This is quite a serious issue - upon opening up a recent animated video design to make updates, none of the text is appearing! Discovered the text layers ARE still there, but when you click on the layer it just brings up an empty field. And if you run the video in preview, none of the text appears! NOTE 1: If you download the video - all the text appears as expected!? NOTE 2: If you slightly stretch out each text field, suddenly the text reappears. That's exactly what I've had to do to about 20 text layers/fields to update my latest design. NOTE 3: It does not affect the graphic elements!? BUT - upon checking, this problem affects ALL previous projects I have created... so at the moment, if I want to continue with ongoing projects or update them, I would have to manually modify as described above... a painful and timely thing to have to do. I have examples if needed, but of course I cannot send you a download because the problem is happening at the front end.

1 reply

Tarun Saini
Community Manager
Community Manager
July 24, 2024

Hi 

@GSWiFiMan

,

 

Thanks for your patience. To start with this issue, did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies to check if that helps.

 

Regards,

Tarun