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default31919643q0dq2f
Participant
August 28, 2023
Open for Voting

Text Lost when opening a file

When I open a thumbnail, there is no text associated.
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    1 reply

    Winnie_M
    Winnie_M
    Inspiring
    September 14, 2023

    Hi @default31919643q0dq2f,

     

    Thank you for your message, and we're sorry for the issue and for not answering you earlier.

     

    We suggest to open the thumbnail only on AE. Is it happening with other projects? Did you see the text when you download it?

     

    We recommend closing the project and clearing your cache before opening a new page. It may be necessary to try with a different browser, such as Microsoft Edge or Safari. 

    Try a quick browser reset if a setting or extension is causing the issue.

     

    Let us know how things are going.

     

    Thanks,

    Winnie

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