Participant

Text not displaying/animating correctly on a video

Forum|Forum|3 days ago
June 9, 2026
2 replies
22 views

I have an issue where a particular text box is not animating in as the video plays. If I manually re-wind the video in Express editor, it does display though.

I have various text boxes which use the same animations to display and exit, all of them successful except for this particular one. It’s identical to another textbox just before it other than the text within it, and it has the same timings and exit animation as another.

I have tried deleting and re-creating the textbox to no avail.

See attached video as it demonstrates it better than I can explain it.

I have found that if I remove the “out” animation (which is a simple slide) the “in” animation works fine. If I remove the “in” but keep the “out” then it continues not working.

The id of the file is urn:aaid:sc:EU:e4b931a2-abd2-4a4d-a8d7-edfa4f67f036, page 4

I do see an error in the console, not sure whether it’s relevant or not:

sentry-d4e3e283ab2ef7c403d1.js:1 [mobx] uncaught error in 'Reaction[tV.update()]' TypeError: Cannot set properties of null (setting 'data')
    at M._ (vendor-startup-ui.839c9d2aa4fb2d01.js:3:3869)
    at M._$AI (vendor-startup-ui.839c9d2aa4fb2d01.js:3:3605)
    at V.p (vendor-startup-ui.839c9d2aa4fb2d01.js:3:3094)
    at M.$ (vendor-startup-ui.839c9d2aa4fb2d01.js:3:4083)
    at M._$AI (vendor-startup-ui.839c9d2aa4fb2d01.js:3:3637)
    at V.p (vendor-startup-ui.839c9d2aa4fb2d01.js:3:3094)
    at M.$ (vendor-startup-ui.839c9d2aa4fb2d01.js:3:4083)
    at M._$AI (vendor-startup-ui.839c9d2aa4fb2d01.js:3:3637)
    at V.p (vendor-startup-ui.839c9d2aa4fb2d01.js:3:3094)
    at M.$ (vendor-startup-ui.839c9d2aa4fb2d01.js:3:4083)
    at M._$AI (vendor-startup-ui.839c9d2aa4fb2d01.js:3:3637)
    at G (vendor-startup-ui.839c9d2aa4fb2d01.js:3:6524)
    at tV.update (vendor-startup-ui.839c9d2aa4fb2d01.js:2:111705)
    at e0 (vendor-startup-ui.839c9d2aa4fb2d01.js:2:16755)
    at e.track (vendor-startup-ui.839c9d2aa4fb2d01.js:2:21059)
    at tV.update (hz-startup-ui-index.5e9f06468c545cd7.js:2:768614)
    at tV.performUpdate (hz-startup-ui-index.5e9f06468c545cd7.js:2:777128)
    at tV.scheduleUpdate (hz-startup-ui-index.5e9f06468c545cd7.js:2:776811)
    at tV._$Ej (hz-startup-ui-index.5e9f06468c545cd7.js:2:776719)

Screen Recording 2026-06-09 223119.mp4

Julakanti Sai

Adobe Employee

Hi @Jabark89 ,

We're very sorry for the inconvenience you're experiencing.

We were able to reproduce the issue on our end, and we will prioritize investigating it further.

As a temporary workaround, removing the Out animation from the affected text box allows the In animation to play correctly, and the text box behaves as expected.

Thank you for reporting this issue and for providing the video—it was very helpful in reproducing the problem. We'll continue investigating and share any updates as they become available.

Best,
Sai Nischal (Animation Team)