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default0r13t96vtlio
Participant
January 10, 2024

Text not loading

  • January 10, 2024
  • 4 replies
  • 788 views
When I open any project on Adobe Express the text does not load. Eventually it quits trying to load and so there's no text on my projects. If I try and a new text box, I'm unable to edit the font or size. I have cleared my cache and tried Chome and Microsoft Edge. Please advise.

    4 replies

    F
    Fliponline
    Participant
    November 14, 2025

    Also having this problem.
    It won't load any other fonts in order to change as per your suggestion.

    I've cleared the cache, I've tried other browsers, I've even tried other computers, and other operating systems. Still the same problem.

    I've tried to recreate a document from scratch - exactly the same problem.

    There's clearly a glitch in the system since moving over to the new(er) version of Express - making it completely and utterly unusable. I've literally had to resort to Canva!

    F
    Fliponline
    Participant
    November 14, 2025

    Also having this problem.
    It won't load any other fonts in order to change as per your suggestion.

    I've cleared the cache, I've tried other browsers, I've even tried other computers, and other operating systems.  Still the same problem.

    I've tried to recreate a document from scratch - exactly the same problem.  

    There's clearly a glitch in the system since moving over to the new(er) version of Express - making it completely and utterly unusable.  I've literally had to resort to Canva!

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    November 14, 2025

    Hi @Fliponline,

     

    Welcome to the community! We're sorry to hear about this. Could you please share the screen recording of the issue? Additionally, please share the document with me so I can investigate further via private message.

     

    Regards,

    Tarun

    A
    Astonishing_Luminary4748
    Participant
    October 20, 2025

    Hello, I have cleared my cache and tried on a different browser but still nothing is showing up. Has a solution been found yet?

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      October 20, 2025

      Hi @Astonishing_Luminary4748,

       

      Thanks for reaching out! Could you please elaborate more about the issue you're experiencing? If possible, can you share the screenshot or screen recording of the issue?

       

      We're here to help, just need some info.

       

      Regards,

      Tarun

      M
      Mavi Valencia
      Participant
      August 10, 2024

      Hi there, I have the same problem related about Adobe Express,  how do you fix it? 

       

       

       

       

       

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      August 13, 2024

      Hi 

      @Mavi Valencia

      ,

       

      Thanks for your patience. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies and let us know if that helps.

       

      If you've recently installed any third-party plugins or extensions, try disabling it and see if that makes any difference.

       

      Regards,

      Tarun

        A
        Adobe Employee
        Abhi.G @ ADBE
        Adobe Employee
        January 10, 2024

        Hi,

         

        Sorry to hear you are running into this issue. Could you please post the URL of your Express file from your browser's address bar when the file is open? This will let us check associated error logs, if any.

         

        Thanks,

        Abhi G

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