The app collapse on Android

Hi @26319415 ,

Welcome to the community! Thanks for reaching out! I understand Adobe Express is crashing on your Android device. Please try a few steps:

1. Restart the App- Close Adobe Express completely and reopen it.
2. Clear Cache-  Go to Settings > Apps > Adobe Express > Storage, then tap Clear Cache.
   (Avoid clearing data unless necessary, as it may remove saved projects.)
   
   
3. Update the App- Open Google Play Store, search for Adobe Express, and install any available updates.
4. Check Device Storage- Ensure your device has enough free space—low storage can cause crashes.
5. Restart Your Device- A quick reboot often fixes temporary issues.
6. Reinstall Adobe Express- If the problem persists, uninstall and reinstall the app from the Play Store.
7. Check for System Updates- Go to Settings > Software Update and install any pending Android updates.
   
   

If these steps don’t resolve the issue, please let us know:

1. Your device model and Android version.
2. The Adobe Express app version you’re using.

Regards,

Tarun