Participant

The app keeps crashing or freezing up constantly

Forum|Forum|3 months ago
May 18, 2026
12 replies
104 views

If I choose to "remove objects" to remove a photo blemish it doesn't respond.

Participant

Hello I am new to using Adobe Express. I have an IPhone 11. I have been using the remove background feature and it was working seamlessly for a few projects then suddenly it stopped working for me. That is really the only feature I use at the moment and like it a lot. I have the free Adobe express because I want to try it for awhile before I pay a subscription for it. I’m including the screenshot with the response I get when I try to now remove background. Please help.

Rose DV

Community Manager

Hi there — thanks for the screenshot, that helps. Good news first: this isn't anything you're doing wrong, and it's not your free plan — background removal is included there.

That "unable to remove background" error lines up with an issue the team was recently working on that should now be resolved. Can you fully close and reopen Express, then try removing the background again — ideally on a fresh upload of the image? For most people it should go through now.

If it's still failing after a clean reload, let me know what device and iOS version you're on and whether it happens on every image, and I'll dig in further.

Rose

M

Majestic_fashiond996

Participant

Hello again,

I closed the app like you suggested but still having the same issue. Please help. I have an iphone11 IOS 26.6

pspoulan

Participant

I pay a monthly subscription and Adobe Express crashes over and over, every day for weeks. I’ve logged out and back in. Deleted photos and videos I am not using anymore but it continues to crash. I did a screen recording of it but it only allows a portion of the video I recorded. I use the mobile app on an Apple iPhone 15 Plus and Duck Duck Go web browser.

Pamela Poulan

RPReplay_Final1785812733.mov

Rose DV

Community Manager

Hi @pspoulan, I'm sorry this has been going on for weeks, that's a lot of frustration for something you're paying for.

Since you've already tried logging out/back in and clearing out unused files, a few more details would help us dig in:

Which version of iOS are you running on your iPhone 15 Plus?
Is the crashing happening in the mobile app, the DuckDuckGo browser, or both?
Does it happen at a specific point (opening a project, editing, exporting), or randomly?

Thank you for the screen recording, that's helpful context even with the partial capture. If you're able to share a project where this happens consistently, that would help us dig in further:

→ Duplicate the project first, so your original stays untouched
→ Click Share in the top right
→ Under General access, change it from Restricted to Anyone with the link
→ Set the permission to Can edit
→ Send the link here or via DM

Rose