Participant

The crop does not work

Forum|Forum|2 years ago
January 10, 2024
12 replies
1887 views

I hit the crop button and the grid comes up but not only am I not able to pull and move the grid in a free crop mode, the crop never applies, there is no done button or apply button or anything? Also, the premium version has no Magic Wand?? Seriously? Why drop such a fantastic and necessary tool, you have a zillion other capabilities now, why drop something so fundamental and helpful? And if you do get rid of it, why not give me some manualk capability with a lasso? I am incredibly unimpressed and will not be subscribing and definitely not recommending.

J

jessi_2423

Participant

Hi, I am having this exact same issue and none of the proposed solutions have worked. Did anything end up working?

A

Abhi.G @ ADBE

Adobe Employee

@amy_3332 you are correct in observing that when an image is set as background, any original manual crop is discarded. However, you can effectively crop a background image relative to the page (after it has been set as background) using the "Reframe" option (on desktop, you can also double-click the image to enter reframe mode).

Hope this helps

Abhi G

A

amy_3332

Participant

Hi All I am still having this issue. I crop the image and it appears cropped, I click anywhere and it looks cropped. However, when I attach the image as a background, its shown not to have worked. Example I croped this historic image to remove the text below to make a book mark, but when I attach as page background the text is still there and it doesn't appear as it should.

Amitej S

Community Manager

Hey @amy_3332, This workflow is as designed! When we use the image as an asset on the canvas, the crop overlays it. When the image is used as the canvas's background, the crop overlay is disabled, and the original image is set as the background!

R

roni_7407

Participating Frequently

Thank you, @chaimaa.7! Happy new year!

R

roni_7407

Participating Frequently

Also, the images randomly fail to snap to other frames on the canvas.

chaimaa.7

Community Manager

Hi @10030198_7407. Thank you for your feedback and for trying the troubleshooting steps.

I’ll escalate this issue to our technical team to ensure it's addressed as a priority. In the meantime, if you notice any specific patterns or triggers causing these issues, please let us know, as it could help the team investigate further. Your patience is greatly appreciated while we work on improving your experience! Thanks.

^Chaimaa

R

roni_7407

Participating Frequently

Thank you for these suggestions, Chaimaa. None of them work. I can't get the crop handles back onto the image. I need to delete the image and add it again. That's not a solution, it's an annoying workaround for a bug. The crop handles need to show up consistently.

R

roni_7407

Participating Frequently

The image canvas crop handles disappear on images randomly for me. Some have the handles, and allow crop, and some randomly lose the handles.

chaimaa.7

Community Manager

Hi everyone. The issue where crop handles disappear randomly may be linked to specific image settings or a software glitch. Here’s what you can try:

Unlock the Image: Ensure the image isn’t locked. Locked elements won’t display crop handles.
Check Grouping: If the image is part of a grouped element, ungroup it to regain individual controls.
Reload the Project: Save your progress, refresh the page, or close and reopen the project to reset the interface.
Update Adobe Express: Make sure you're using the latest version of the app or browser.
Test on a New Project: Add the same image to a new project to see if the issue persists.

Let me know if you need further assistance!

Thanks,

Chaimaa

Kaijukilluh2099

Known Participant

is that with vieo or an image. it does not work on video for me.

Kaijukilluh2099

Known Participant

i cant crop video properly and have no words. i crop the video image but the overall canvas refuses to crop. So basically I can crop my 10x10 video into 5x5 but it sits in a 10x10 frame. i feel like im going crazy.

T

T369386125c13

Participant

same here I can't crop tried clicking outside the image. So frustrating. Not sure what I am doing wrong but like other users I figured there would be an OK or CROP button somewhere? Can't crop the shape I selected. Screenshot attached. (I blocked out the text with an image for this upload)

Tarun Saini

Community Manager

Hi

@T369386125c13

,

As suggested by

@Abhi.G @ ADBE

above, "There is no Done/Apply, but clicking anywhere on the design canvas outside the image has the effect of committing the crop." Did you try that?

Regards,

Tarun

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