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prudencezero
Participant
June 2, 2026

The download button is missing from Adobe Express. The download option in the "Share" menu also does not work. I've tried different browsers, restarting, logging out and back in and clearing my cache. Nothing has worked.

  • June 2, 2026
  • 3 replies
  • 137 views

 

    3 replies

    prudencezero
    Participant
    June 22, 2026

    @Rose DV here are the screenshots I mentioned.

    Rose DV
    Community Manager
    Community Manager
    June 23, 2026

    Thank you ​@prudencezero - adding this to the ticket I have open with engineering!!

    prudencezero
    Participant
    June 23, 2026

    Thank you!

    prudencezero
    Participant
    June 3, 2026

    @Rose DV Thank you… I also noticed that the “undo” button is also missing. I usually use control-z so it took me a while to notice.

    Rose DV
    Community Manager
    Community Manager
    June 2, 2026

    Hi there, ​@prudencezero!

     

    Thank you for the screenshot- that's really clear and helpful. I can see the download button is missing entirely from the top toolbar where it should appear between the comments and Share button.

     

    A couple of questions to help us investigate:

    - What macOS version are you on? Or, if Windows, what version are you on?

    - What version of the Adobe Express desktop app do you have? You can find this under the three dots menu (...) > About

    - Does this happen with all projects, or just this specific template?

     

    In the meantime, could you also share the project link with edit access via DM so we can try to reproduce it on our end?

    - Make a duplicate of your project first

    - Then click Share > Who has access > Anyone > Can edit

    - Send the link to me via private message

    Rose

    prudencezero
    Participant
    June 2, 2026

    Hello!

    • I’m using Windows 11 version 23H2
    • Under Adobe Express app info it says new.express.adobe.com (is that what you’re looking for?). I have a premium membership.
    • This is happening with all projects. When I open the app (or launch the browser version) the download button is there while the page is loading, but disappears once the page finishes loading.
    Rose DV
    Community Manager
    Community Manager
    June 3, 2026

    Thank you ​@prudencezero, for this info and for the link! I’m sending it over to our product team to investigate further and will keep you posted if we need more information and also when we hopefully get an answer!

    Rose