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Participant
Oct 31, 2026 5:12 PM UTC
Open for Voting

The editor keeps disconnecting from the font service with the error: "Adobe Express perlu dihubungkan kembali ke layanan font." Refreshing the page does not permanently fix the issue.

Issue: Font service disconnect error in "Animate from audio" feature
Product: Adobe Express (Web)
Platform: Chrome (Windows)

Steps:
1. Open the "Animate from audio" (Animasikan karakter) feature in Adobe Express.
2. Select a character/background and upload or record audio.
3. While working in the editor, the error popup appears: "Koneksi terputus - Adobe Express perlu dihubungkan kembali ke layanan font."
4. Click "Muat ulang" to refresh, but the disconnect error occurs again repeatedly.

Expected: The editor should run smoothly without triggering font service disconnect popups.
Actual: The font service repeatedly disconnects and shows the "Koneksi terputus" error dialog.

1 reply

Community Expert
Nov 4, 2026 8:17 PM UTC

Hi ​@Beauteous_coder8339,

 

Thanks for reaching out! Could you please let us know if you are still experiencing this issue or not? If so, did you try using another browser to check if that helps? Since when are you seeing this issue? 

 

Regards,

Tarun

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Tarun Saini