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Participating Frequently
Oct 17, 2023 11:02 PM UTC
Open for Voting

The left popout menu isn't working

I have cleared my entire cache and restarted Chrome to no avail. I can click on existing layers and bring up the relevant menu, but none of the templates, media, text, elements, or grids menus will populate.
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13 replies

Scotious
Participant
Aug 2, 2024 12:32 PM UTC

OMG. Yes. Thank you.

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Adobe Employee
Oct 23, 2023 1:19 AM UTC

Thanks for getting to the bottom of this. I will follow up with the relevant engineering team so we handle blocing of this endpoint gracefully.

 

Abhi G

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Participating Frequently
Oct 23, 2023 12:56 AM UTC

I figured out a workaround for this issue. All you have to do is whitelist the following website in your ad blocker:

cookielaw.org

 

It is unfortunate that this actually breaks the app, and I hope Adobe patches this soon.

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Participating Frequently
Oct 20, 2023 6:40 AM UTC

I have a redacted javascript memory heap dump and a network activity dump from Chrome for you to pass along to your devs. Both are approx 78mb text files. How would you like to receive them? I tried to paste them here, but it crashed the browser tab.

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Participating Frequently
Oct 19, 2023 9:52 PM UTC

BTW I am using the most recent version of Chrome:

Version 118.0.5993.89 (Official Build) (64-bit)

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Participating Frequently
Oct 18, 2023 4:50 PM UTC

I have to say, as a premium user on the free trial, this experience does not give me confidence that the service will work when I need it.

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Participating Frequently
Oct 18, 2023 4:39 PM UTC

I don't know if the console errors or the header captures indicate the cause of the problem. Just providing them in case they are helpful to you.

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Participating Frequently
Oct 18, 2023 4:37 PM UTC

I'm talking about the issue described in this post. I saw that you liked one of my comments and had a moment to dig into it a bit further. (My profession is in enterprise web services)

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Adobe Employee
Oct 18, 2023 4:33 PM UTC

Thanks for the logs. Could you confirm if this issue is a recent one; were you ever able to use the left popout menus?

 

Abhi G

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Participating Frequently
Oct 18, 2023 4:22 PM UTC

I sent you another DM with a capture of live headers that may be helpful.

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