Skip to main content
C
caitlin_4119
Participating Frequently
June 5, 2025

The share > schedule option is gone from both the browser and desktop application

  • June 5, 2025
  • 23 replies
  • 3041 views

There is no option to share or schedule to social media from the share dropdown anymore. It's available on my mobile app but not the desktop app or the browser version (It's whatever the newest version is, I just downloaded it today to test out if the issue was present on the desktop app), I tried on multiple devices and browser. When it starts to load it pops up for a second but then dissapears. Can also go into scheduler and upload from there, but not from the actual file. 

 

    23 replies

    Show previous replies
    C
    Adobe Employee
    carey_7715
    Adobe Employee
    June 11, 2025

    Hey there! My name's Carey and I'm the PM for the Share Menu. Thank you everyone for your feedback! Could you please let me know what account type you have so I can fix this for you asap? K-12, STE, Individual, Enterprise, etc? Thank you!

    C
    Adobe Employee
    carey_7715
    Adobe Employee
    June 11, 2025

    Hey there! My name's Carey and I'm the PM for the Share Menu. Thank you everyone for your feedback! Could you please let me know what kind of EDU account you have so I can fix this for you asap? Whether it's K-12, STE, etc or if you're not EDU at all.. Individual, Enterprise, etc. Thank you! @caitlin_4119 @Safi1 @dawn mariep62799458 @Rosalie30568007e9gi 

      Safi1
      Safi1
      Participant
      June 11, 2025

      Same issue cant find the schedule option anymore.

      dawn mariep62799458
      dawn mariep62799458
      Participating Frequently
      June 11, 2025

      I should clarify, I have a student & teacher account.

      dawn mariep62799458
      dawn mariep62799458
      Participating Frequently
      June 11, 2025

      I have an edu account

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      June 11, 2025

      Thanks for the response @dawn mariep62799458, Our team is working on resolving this issue, and once there's an update, we'll let you know. Until then we appreciate your patience and support. 

        dawn mariep62799458
        dawn mariep62799458
        Participating Frequently
        June 11, 2025

        As I mentioned in a previous reply, not only do we see the schedule to social media option anymore from the post design area, for some reason, it is not scheduling or posting now to X.  I've tried both in my regular browser - Google Chrome and Incognito.  Same issues in both areas.

        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        June 11, 2025

        Hi 

        @dawn mariep62799458

         

        @jeshua_7354

         

        @dominic_4094

        ,

        We're sorry for the delay. Could you please let us know if you have an Edu account or an individual account?

         

        We're here to help, just need some info.

         

        Regards,

        Tarun

        dawn mariep62799458
        dawn mariep62799458
        Participating Frequently
        June 11, 2025

        I also access Adobe Express through my browser and I'm having the same issue.  I had to go back out into the Schedule screen and add from there. When I go to schedule a post for X it doesn't even show up in my schedule calendar, either.

        C
        caitlin_4119Author
        Participating Frequently
        June 10, 2025

        Yes same account and profile I just have the one through my work. I did attach screenshots can you not see them?

        J
        jeshua_7354
        Participant
        June 10, 2025

        Same Issue

          A
          Anna_Platzer2023
          Participant
          June 9, 2025

          I regularly use the Content Scheduler in Adobe Express to post on FB, Insta, and TikTok. But for the past few days, the button under "Share" has disappeared. The calendar icon is also just gone. Is it just me?

            Tarun Saini
            Community Manager
            Tarun SainiCommunity Manager
            Community Manager
            June 9, 2025

            Hi 

            @Anna_Platzer2023

            ,

            Welcome to the community! We're sorry to hear about this. Please try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference. 

             

            Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

             

            If that doesn't help, can you share a screen recording of the issue to investigate further?

             

            Regards,

            Tarun

            D
            daring_force3632
            Participant
            June 12, 2025

            Hi @Tarun Saini,

            Mine and my colleagues Content Schedulers have also disapeared. We've both tried clearing cache and cookies. We've also tried incognito mode and different browsers. I also had content that was scheduled to go out today which hasn't. When I try to navigate to the Schedule page on Adobe Express, I get redirected back to the home page and I can see a 404 request to https://spark-content-publish.adobe.io/contributors.
            Also when I try to open my projects that have scheduler content inside I see a bunch of errors in my console such as "Creative cloud desktop is not available to support WAM connection". 

            Any help would be much appreciated!

            Show more replies
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices