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SAFPSA
Participant
January 31, 2026

The text isn't showing up and can't download as PDF

  • January 31, 2026
  • 2 replies
  • 42 views

I have a large file (27 pages) and all the text files are not appearing. There is only one font, one color, and the opacity is 100%. They are not hidden. Initially, I could see the text and was first receiving a download error when I tried downloading each page separately as a PDF. Then the text files turned invisible. I tried downloading as a jpeg instead of a PDF and while that worked, the text still would not show. I also tried changing the text color and that did not work either. I cleared the cache and tried this on two separate browsers, Edge and Chrome.

    2 replies

    Amitej S
    Community Manager
    Community Manager
    February 2, 2026

    Hi ​@SAFPSA, this shouldn’t be happening. Thanks for sharing all the information along with the troubleshooting steps you tried. We’d like to test your project on our end to investigate the issue. 

    SAFPSA
    SAFPSAAuthor
    Participant
    January 31, 2026

    I just went and changed the font itself. Now the font appears. I still can’t download any page as a PDF.

    Amitej S
    Community Manager
    Community Manager
    February 2, 2026

    Hi ​@SAFPSA, would you be able to share the project ID with edit access details for us to test at our end? 

    If you agree to this, I’ll share with you the steps to share the project via our community DMs. 

    Thanks!  

    SAFPSA
    SAFPSAAuthor
    Participant
    February 2, 2026

    Hi, it ended up being user error. The font I used previously was no longer available by Adobe. Lovingly, there was no notification. It just wasn’t available. Once I changed it to a different font, and made sure I had every textbox changed, then I was able to download the page as a PDF. For whatever reason, I got an error if I tried to download more than 2 pages at once.