Participant

The text isn't showing up and can't download as PDF

Forum|Forum|18 days ago
January 31, 2026
2 replies
42 views

I have a large file (27 pages) and all the text files are not appearing. There is only one font, one color, and the opacity is 100%. They are not hidden. Initially, I could see the text and was first receiving a download error when I tried downloading each page separately as a PDF. Then the text files turned invisible. I tried downloading as a jpeg instead of a PDF and while that worked, the text still would not show. I also tried changing the text color and that did not work either. I cleared the cache and tried this on two separate browsers, Edge and Chrome.

Amitej S

Community Manager

Hi @SAFPSA, this shouldn’t be happening. Thanks for sharing all the information along with the troubleshooting steps you tried. We’d like to test your project on our end to investigate the issue.

SAFPSAAuthor

Participant

I just went and changed the font itself. Now the font appears. I still can’t download any page as a PDF.

Amitej S

Community Manager

Hi @SAFPSA, would you be able to share the project ID with edit access details for us to test at our end?

If you agree to this, I’ll share with you the steps to share the project via our community DMs.

Thanks!

SAFPSAAuthor

Participant

Hi, it ended up being user error. The font I used previously was no longer available by Adobe. Lovingly, there was no notification. It just wasn’t available. Once I changed it to a different font, and made sure I had every textbox changed, then I was able to download the page as a PDF. For whatever reason, I got an error if I tried to download more than 2 pages at once.

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