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Participant
July 22, 2025

Theres an issue with downloading an image, it starts to download and stops at 90%

  • July 22, 2025
  • 2 replies
  • 104 views

Theres an issue with downloading an image, it starts to download and stops at 90%

2 replies

cash_5882Author
Participant
July 22, 2025

So it seems just its just that one file. I downloaded another thing and it was fine. I tried to use Safari, Incognito Safari, Chrome... all of them didnt let me download it

Tarun Saini
Community Manager
Community Manager
July 22, 2025

@cash_5882  Thanks for the information. Would you be willing to share the URL of the Adobe Express file with me via private message?

 

Regards,

Tarun

Tarun Saini
Community Manager
Community Manager
July 22, 2025

Hi @cash_5882,

 

Thanks for reaching out! Please let us know if this is happening with a specific file or with every file. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Let us know if that helps.

 

Regards,

Tarun