Participant

this time it's not letting me upload a mp.4 ,why?

so i'm just trying to upload a simple mp4 video into adobe express when this pop-up shows...Screenshot 2025-12-28 10.11.52 PM.png

Participant

unless it changed

Community Manager

Thanks for responding!

Can you confirm whether the background for these MP4s was removed using Adobe Express or another application?

Would you mind trying to remove the video background in Adobe Express itself and then working on the project (bypassing the video uploads)?

Let us know if that works for you!

Participant

So, they're mp4 videos that don't have backgrounds that are not uploading but, they're all under 1gb

Community Manager

Hi @default38969992b60vql, Welcome to our community!

Thank you for posting here, and I'm sorry to hear about your difficulties.

A few related questions:
- Does it happen with all MP4 files or just this one?

- Is the MP4 file one that was created by an Adobe product?

- Would it be possible to upload the .mp4 here https://adobe.ly/4jkGU59 and share a link for others to test it as well?

Thanks!

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